Terms & Conditions

Payment Policy

  • Payment can be made via cash or PayNow QR code (Most banking apps should have the function).
  • Booking fees must be paid upfront on confirmation of booking.
  • Booking fees for spaces are strictly non-refundable and non-transferrable unless deemed necessary.


Booking Policy

  • You must only utilise your booked seat during your session and not change seats at your convenience without informing Spatial.
  • Any seat changes after the booking start time must be requested and approved by Spatial.


For students

  • You agree to book under the student tier only if you are able to proof that you are a student studying with a government-recognized institution.
  • You are required to provide Spatial with your student ID verification upon creation of a member profile in order to be verified as a student.
  • You may conduct teaching using this tier if your teaching is non-commercial in nature AND you are a verified student.


For tutors

  • You agree to book under the tutor tier if your teaching is commercial in nature.
  • You must not book under the adult or student tier if your teaching is commercial in nature.
  • You will be asked to leave the premises and banned from Spatial if you violate the above clauses.


For working adults

  • Please book under this tier if you do not fall into the above category.
  • You may conduct teaching using this tier if your teaching is non-commercial in nature.
*Definition of commercial: Receiving financial incentives from providing the teaching services.


Booking Changes and Cancellation Policy

For changes / cancellation 48 hours or more before booking start time:

  • Spatial will allow rescheduling / changes, subject to availability.
  • Please inform Spatial of the date, timing and the seat to change to.
  • Otherwise, Spatial shall refund up to only 90% of the booking amount paid.


For changes / cancellation 24 to 48 hours before booking start time:

  • Only changes to the same day of booking is permissible, subject to availability.
  • Please inform Spatial of the timing and the seat to change to.
  • If you need to reschedule to another day or to cancel the booking, Spatial shall refund up to only 50% of the booking amount paid. You have to make a new booking separately yourself.


For changes / cancellation 24 hours or less before booking start time:

  • Only changes to the same day of booking is permissible, subject to availability.
  • Please inform Spatial of the timing and the seat to change to.
  • If Spatial is unable to reschedule or make the changes, there shall be no refund.


For COVID-related reasons for rescheduling or cancellations:

  • Spatial shall refund 70% of the booking amount paid.
  • Only MOH HRW/IO will be accepted.


Package Policy

  • Packages are non-refundable.
  • Packages must strictly be consumed within the validity period. You may request to extend at Spatial's discretion.


Discount Policy

  • Users are offered a 10% discount off all prices based on the group promotion (minimum 3 pax).
  • Groups have to be charged in a single receipt for the discount and are booking at the same timing.


Facilities Policy

  • Please be considerate to other users when accessing the snack bar or when taking the complimentary beverages.
  • Complimentary printing cannot be combined with others. Each user has a maximum of 10 complimentary pages of black and white printing per seating (with the exception of pass holders).
  • Laser colour printing is chargeable at a specific fixed rate.


Welfare Policy

  • For Spatial to ensure our users a conducive environment for studying, working or teaching, please be considerate and keep noise level to a minimum.
  • In the event of emergency, Spatial management shall provide the necessary care or call 995 swiftly and accordingly.


Disclaimers

  • Spatial shall not be responsible for costs incurred from any damage, injury, loss, expense or liability inflicted on public/private property by user(s).
  • Spatial reserves the right to amend its Terms and Conditions without prior notice.
  • Spatial will not tolerate any distribution or replication of our material without permission.