Payment Policy

• We only accept payment via PayNow QR code (Most banking apps should have the function).
• Booking fees must be paid upfront on confirmation of booking.
• Booking fees for spaces are strictly non-refundable and non-transferrable unless deemed necessary.

Booking Policy

• You must only utilise your booked seat during your session and not change seats at your convenience without informing Spatial.
• Any seat changes after the booking start time must be requested and approved by Spatial.

For students

• You agree to book under the student tier only if you are able to proof that you are a student studying with a government-recognized institution.
• You are required to provide Spatial with your student ID verification upon creation of a member profile in order to be verified as a student.
• You may conduct teaching using this tier if your teaching is non-commercial in nature AND you are a verified student.

For tutors

• You agree to book under the tutor tier if your teaching is commercial in nature.
• You must not book under the adult or student tier if your teaching is commercial in nature.
• You will be asked to leave the premises and banned from Spatial if you violate the above clauses.

For working adults

• Please book under this tier if you do not fall into the above category.
• You may conduct teaching using this tier if your teaching is non-commercial in nature.

*Definition of commercial: Receiving financial incentives from providing the teaching services.

Booking Changes and Cancellation Policy

For changes / cancellation 48 hours or more before booking start time:

• Spatial will allow rescheduling / changes, subject to availability.
• Please inform Spatial of the date, timing and the seat to change to.
• Otherwise, Spatial shall refund up to only 90% of the booking amount paid.

For changes / cancellation 24 to 48 hours before booking start time:

• Only changes to the same day of booking is permissible, subject to availability.
• Please inform Spatial of the timing and the seat to change to.
• If you need to reschedule to another day or to cancel the booking, Spatial shall refund up to only 50% of the booking amount paid. You have to make a new booking separately yourself.

For changes / cancellation 24 hours or less before booking start time:

• Only changes to the same day of booking is permissible, subject to availability.
• Please inform Spatial of the timing and the seat to change to.
• If Spatial is unable to reschedule or make the changes, there shall be no refund.

Package Policy

• Packages are non-refundable.
• All packages have a 30-day window for utilisation, and you can choose the start date to utilise the package,
• However, packages must strictly be consumed within the validity period.
• Due to unforeseen circumstances, you may request to extend at Spatial's discretion.

Discount Policy

• Users are offered a 10% discount off all prices based on the group promotion (minimum 3 pax).
• Groups have to be charged in a single receipt for the discount and are booking at the same timing.

Facilities Policy

• Please be considerate to other users when accessing the snack bar or when taking the complimentary beverages.
• Complimentary printing cannot be combined with others. Each user has a maximum of 10 complimentary pages of black and white printing per seating (with the exception of pass holders).
• Laser colour printing is chargeable at a specific fixed rate.
• Spatial DOES NOT provide desktops computers and laptops.
• Spatial DOES NOT provide any adaptors other than HDMI cables.
• Spatial provides HDMI cables to connect to monitors. Theft of HDMI cables will be reported to the police.

Welfare Policy

• For Spatial to ensure our users a conducive environment for studying, working or teaching, please be considerate and keep noise level to a minimum.
• In the event of emergency, Spatial management shall provide the necessary care or call 995 swiftly and accordingly.

Disclaimers

• Spatial shall not be responsible for costs incurred from any damage, injury, loss, expense or liability inflicted on public/private property by user(s).
• Spatial reserves the right to amend its Terms and Conditions without prior notice.
• Spatial will not tolerate any distribution or replication of our material without permission.